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RETURN & REFUND POLICY – PEPTIDELAB

Last Updated: 05/06/2026

1. Overview

At PeptideLab, we strive to provide high-quality products and customer satisfaction. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

By placing an order through our website, you agree to this Policy.

2. Order Issues Upon Delivery

Customers should inspect all products immediately upon delivery.

If you receive:

  • An incorrect product;

  • A damaged product;

  • A defective product;

  • A shipment with missing items;

you must contact PeptideLab within 7 days of delivery at [EMAIL ADDRESS].

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product and packaging where applicable.

Failure to notify us within this period may affect our ability to process your claim.

3. Non-Returnable Products

Due to the sensitive nature of our products and quality-control requirements, products cannot be returned once:

  • The package has been opened;

  • The protective seal has been broken;

  • The product has been used, handled, or stored by the customer;

  • The product has been exposed to conditions outside our storage recommendations.

For safety, quality assurance, and contamination prevention reasons, opened products are generally not eligible for return, refund, or exchange.

4. Research Use Products

Unless expressly stated otherwise, PeptideLab products are sold for research purposes only.

Customers are responsible for ensuring that products are suitable for their intended lawful use before purchase.

Refunds or returns will not be granted solely because a customer changes their intended use, research plans, or purchasing decision after shipment.

5. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been processed for fulfillment or shipped, cancellation may no longer be possible.

If a cancellation request is approved before shipment, a refund will be issued to the original payment method.

6. Refund Eligibility

Refunds may be approved in the following situations:

  • The wrong product was shipped by PeptideLab;

  • The product arrived damaged during transit;

  • The product was confirmed to be defective upon arrival;

  • The order could not be fulfilled by PeptideLab.

PeptideLab reserves the right to investigate all refund requests before approval.

7. Replacement Products

At our discretion, we may offer a replacement product instead of a refund when:

  • The product was damaged during shipping;

  • The wrong item was delivered;

  • A verified manufacturing issue exists.

8. Refund Processing

Approved refunds will be issued to the original payment method used for purchase.

Refund processing times may vary depending on:

  • Payment provider;

  • Banking institution;

  • Payment method used.

PeptideLab is not responsible for delays caused by third-party payment processors.

9. Shipping Costs

Shipping charges are generally non-refundable unless:

  • The return is the result of our error;

  • The product was damaged before delivery;

  • Applicable law requires otherwise.

10. Refused Deliveries and Incorrect Addresses

Customers are responsible for providing accurate shipping information.

PeptideLab is not responsible for orders delayed, lost, or returned due to:

  • Incorrect addresses;

  • Incomplete addresses;

  • Failure to accept delivery;

  • Failure to comply with local import requirements.

Additional shipping costs incurred due to these circumstances may be charged to the customer.

11. Chargebacks

Customers are encouraged to contact PeptideLab before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in account suspension and the submission of supporting documentation to the relevant payment provider.

12. Consumer Rights

Nothing in this Policy limits or excludes any mandatory rights that consumers may have under applicable law.

Where local consumer protection laws provide additional rights, those rights shall prevail to the extent required by law.

13. Contact Us

PeptideLab

Email: peptidelab.eu@gmail.com

Website: peptidelab.eu

For all return, replacement, and refund requests, please contact us before sending any product back.